FPA Sri Lanka is committed to protecting your privacy. We understand that purchasing sexual and reproductive health products is personal, and we handle every order with care, discretion and confidentiality. This policy explains what information we collect, how we use it, and the choices you have.
Information we collect
When you place an order or create an account, we collect the information needed to process and deliver it — including your name, delivery address, telephone number and email address. We also keep a record of the products you have ordered. We do not collect or store your full payment card details.
How we use your information
We use your information only to:
- process, fulfil and deliver your order;
- communicate with you about your order;
- provide customer support and handle any complaints;
- meet our legal, tax and accounting obligations.
Confidentiality and discretion
Your privacy is built into how we operate. Orders are dispatched in plain, unbranded packaging with no identifying labels or product detail visible on the outside. We never sell or share your purchase history with third parties for marketing purposes.
Sharing your information
We share your information only where it is necessary to complete your order:
- with the courier service that delivers your order — limited to the details needed for delivery;
- with our payment provider, to process your payment securely;
- where we are required to do so by law.
Data security
Payments are processed over encrypted, industry-standard connections. We apply appropriate technical and organisational measures to protect the information we hold against loss, misuse and unauthorised access.
Cookies
This site uses cookies to keep your shopping cart working and to improve your browsing experience. You can control or disable cookies through your browser settings, although some features of the shop may not work correctly without them.
Data retention
We keep order information for as long as necessary to fulfil the order and to meet our legal, tax and accounting obligations, after which it is securely deleted or anonymised.
Your rights
You may request access to the personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. To make a request, please contact us using the details below.
Contact us
If you have any questions about this policy or how your information is handled, contact us at shop@fpasrilanka.org or on +94 11 255 5455.